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Requires Plantronics Hub to be installed. No data will be provided for softphone dependent reports in Plantronics Manager Pro.ġa - Partner developed integration using recommended Plantronics Hub SDK COM method. The softphone will appear in Plantronics Hub as SDK enabled. ![]() OpenScape Desktop Client Personal Editionġ - Partner developed integration using one of the recommended Plantronics Hub SDK integration types (either COM or REST). V14.2 (Additional configuration required for the Shoretel TAPI Driver. V0.25.1 and above and Chrome Apps v14.7.4 and above V22.3.1.193 configuration tips (for branded partner versions please refer to either Broadsoft or the partner to confirm compatibility) Yes – refer to quick start for installation instructions Partner Developed Integration (see below) PLANTRONICS HUB SHORETEL COMMUNICATOR PROThe Plantronics Manager Pro softphone dependent reports are not supported. If your softphone or conferencing platform is not listed below your Poly headset will still be compatible as an audio device, but RCC will not work. PLANTRONICS HUB SHORETEL COMMUNICATOR FULLAdditional softphone insights are available for Poly developed integrations in certain Plantronics Manager Pro reports, for a full list of these softphone dependent reports see here. Plantronics Hub also works in conjunction with Plantronics Manager Pro to give your IT staff an easy-to-use tool to configure and manage devices across the enterprise. Use Plantronics Hub to provide RCC, as required, and enhance user experience with mute and battery status, easily visible on the taskbar. Poly products optimized for UC offer remote call control (RCC) from the headset including – call answer/end, mute, volume control, and in certain products and softphones, flashing capabilities – right from the headset, with the softphones listed below. If you purchased your headset through our website have your order number available.Poly partners with the industry’s leading softphone providers to ensure integration and compatibility with our Unified Communication (UC) products. Global Teck Worldwide provides a ProSetup Service for $35 that walks you through the complete installation and configuration of any purchased headset on our website. PLANTRONICS HUB SHORETEL COMMUNICATOR FREEIf you have questions about your ShoreTel phone's compatibility and which accessory(s) are required for your ShoreTel feel free to start a chat session or call us 70. Plantronics Voyager Legend CS (pictured above) Most Popular Wireless Headsets with ShoreTel phones: Plantronics Wireless Headsets You can always add the EHS Adapter afterwards if you find it inconvenient to run back to the phone when it rings. If you do not plan to be roaming around the office this a good option when looking to save money. The wireless headsets has no ability to answer nor disconnect without this Adapter nor have alerts of incoming calls. ![]() Notes: If you do not wish to purchase the EHS Adapter you will need to manually answer all calls from the phone first before talking on the headset. Manually answering calls without the EHS Adapter ![]() If using a Jabra Wireless Headset you'll need Link-20 and for Plantronics Wireless Headsets you will need the RD-1. If you do not purchase the "EHS Adapter" the wireless headset will still work but you will need to manually pickup calls at the telephone prior to using the headset or be near the phone to hear it ringing. This accessories allows you to get alerts of incoming calls through the headset. Notes: If you want to roam around the office with your headset you will need the Plantronics "EHS Adapter" accessory. See notes below for additional details regarding additional accessories for the ShoreTel IP phone. This allows you to use the both wireless headset or the handset as needed. Wireless headsets come with a base station that interfaces with the telephone and your handset. The key lies in having the correct accessories to connect and properly use a wireless with the ShoreTel IP 565 phone. WIRELESS HEADSETS Answering calls using the EHS Adapter PLANTRONICS HUB SHORETEL COMMUNICATOR SERIESBelow is a Plantronics video on the CS500 series line of wireless headsets. Below are further details on wireless headset usage with the ShoreTel IP phones. This accessory is ideal for roaming your office and never missing a call. Without this accessory you will be forced to manually answer all calls at the phone first and then you use headset. In order to get the right Wireless headset and accessories for your ShoreTel IP phone you must first determine if you want to answer calls with the wireless headset or not.Īnswering calls with the wireless headset typically means you will need an additional EHS Adapter accessory. The primary differences among the various wireless headsets are the features (telephone only vs Telephone/PC, battery time, distance, etc). Wireless headsets from Plantronics and Jabra are designed to be compatible with virtually any ShoreTel IP phone including IP 230, 265, 560, and 565 phones. ![]()
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